Refund Policy

Urn Returns & Exchanges

If your pet urn is defective or you are dissatisfied with your cremation urn for any reason, simply ship it back to us with your order confirmation email and receipt. We will then either replace the pet urn or refund your money minus a 20% restocking fee and freight.


You will be satisfied with the quality built into each pet cremation urn. If for some reason you are not completely satisfied with our pet or cremation urn you can return the urn within 15 days for a complete refund, less freight, and a 20% restocking fee.